Average Reviews:
(More customer reviews)Summit refrigerators are awful! Man, do I wish I had done more research before I bought one. There are dozens of complaints out there about these units.
I waited a full year before posting this - ever hoping the unit would correct itself or I'd finally get some customer service return calls from Summit.
My Summit refrigerator makes a LOUD nonstop crackling noise EVERY time the refrigerator generator (what cools the food) comes on. It's LOUD.
I contacted Summit immediately and they acted surprised that my refrigerator was loud (HOW can that be when there are literally dozens of complaints online about this refrigerator and the lack of customer service from Summit??!!!).
First they said I had to find my own repair person, so I did ... but they didn't use him. They set up an appointment for a repair guy to come fix my refrigerator, but he was a straight NO SHOW 3 times in a row!!! I had to take off work 3 days to wait for a repair guy who never showed nor called. When I called him, each time the guy said he had forgotten the appointment!!! 3 times?????
When I tried to get Summit to arrange for a different repair person (I even had 3 new recommendations PLUS my original recommendation for them), they refused (RUDELY TOO!) and insisted that I had to work with this guy. I tried a 4th time with their repair person and again NO SHOW! Now 4 vacation days GONE!
I called Ken Cullins (Summit CEO) and Paul Storch (VP of Customer Service ... here's their #: 718.893.3900 x93 for Paul) and they were dismissive and rude.
The fridge is too cold, is WAY TOO LOUD - it wakes me up at night!!!!!!, ... and the worst part is the Summit knows how bad their products are, continues to sell them, and do not respond to customer complaints or efforts to fix the problems.
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Summit : FF985SS RefrigeratorSUMMIT Appliance has been a leader in specialty refrigeration and major appliances since 1969. They serve a number of market segments in household, commercial, medical, scientific and professional refrigerators, freezers, ranges and other unique appliances. SUMMIT's FF985SS puts advanced frost-free technology in an apartment sized refrigerator-freezer with luxury inside and out. Similar to their popular FF882 refrigerator freezer, the FF985SS has a fingerprint-free stainless steel door for an attractive and clean appearance. At just 24 wide, the FF985SS is perfect for homes with limited space but quality needs. A large 8.8 cu.ft. capacity holds items on adjustable glass shelves, with extra door space for more storage options in both sections. The frost-free system saves you the maintenance involved in manually defrosting your unit while protecting your food from freezing. Other convenient features include a reversible door, interior light, and fruit and vegetable crisper to get the most life out of your produce. With its lean size and high capacity, the FF985SS is ideal for home use, fully featured and carefully constructed for years of reliable service. GENII stainless steel doors is the next generation of door finishes to blend the elegance and grain of stainless steel, with the ease of cleaning of conventional finishes. GENII stainless steel is a remarkable blend of metals, putting a stainless steel coating (rather than just a painted imitation) on rust-proof galvanized steel, and finishing with a thin clear lacquer coating that is easy to clean. Consumers get the best of all worlds, with an actual stainless steel material, grain and appearance; magnetic properties (from the under-the coating-steel), and cleaning ease with Summit's fingerprint-free coating.
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