Average Reviews:
(More customer reviews)I am very satisfied with this grill. I am not what you call a "grill master," but I do like practical appliances that I can use easily. My husband and I, assembled this grill without too much trouble; however, there were some parts missing from the box. I think these parts were missing because the box had been opened and re-sealed at the retailer where I purchased the grill. Also, going over the parts list thoroughly before we assembled it would have been a good idea, but we just wanted to grill that night. Long story short-we were missing some vital parts. We went to a hardware store to see if they had the replacement parts and bought something to get us through the day (also Charbroil). The salesman at the hardware store told us to call Charbroil because if we were legitimately missing parts straight out of the box, he said Charbroil would replace them. He said their customer service was pretty good. Understatement of the year folks!!!
With the part we bought at the hardware store, the grill was functional and I was not even going to call their customer service. I called them because I was just going to bite the bullet and take responsibility for not checking my purchase more thoroughly-I could have also returned the incomplete grill to the store, but I did not want to do that because I had already invested time and effort in putting together "my" grill! I was going to pay for the parts which one can also order from their website.
Charbroil customer service registered my grill and told me they would send me the missing parts. I kept waiting for them to ask me for a credit card and tell me the final tally, but they never did. In this day and age that does not happen. I expected them to have me fax them my receit proof of purchase (which I do have), or put me through the ringer to prove I was just not asking for replacement parts to take advantage of their business. It seems they are logical and do not often expect people calling out of the blue for random specific "missing" parts.
It is so refreshing to be taken at my word. I called Wednesday and today is Friday and I have almost all the parts. They told me one would take a little longer (not vital part-it;it is a shelf) because it is on backorder. I thought, I'd get the parts in a couple of weeks. Certainly, I did not expect to get them two days later.
We are a military family and move often, so we often have to sell our grill (too hard to ship)and replace. I suppose we have been buying Charbroils because they are a good vaue; after this experience with their customer service, I don't think I will ever buy anything else.
What a great company!
Click Here to see more reviews about: Char-Broil AT405 4-Burner 40,000 BTU Gas Grill
The Char-Broil AT405 four-burner grill provides a unique opportunity to benefit fromfour burners without additional cost.This grill features two separate bar burners that each have side to side individual controls for variability of cooking temperature across the cooking surface.The four burners put out 40,000 BTUs to heat the 680 square inches of total cooking area.Of that 680 square inches, 405 square inches comprises the primary cook surface covered by porcelain stamped steel grates.The remaining area is serviced by a 275 square inch porcelain wire swing-away rack.The grill is equipped with an 8,000 BTU side burner for even more versatility and to help keep any unwanted debris out of the side burner area the burner has its own lid.Similar to some of the other grills from Char-Broil in this price range, this grill is comprised of a durable porcelain steel lid and firebox, steel shelves with tool hooks, and a step-up electronic ignition for easy lighting when you're ready to cook.
Click here for more information about Char-Broil AT405 4-Burner 40,000 BTU Gas Grill
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