Average Reviews:
(More customer reviews)We took the Air-n-Water customer service survey about this purchase, and thought we would share it with you.
1. Describe what products you purchased and how you would rate them.
We ordered the Endless Summer Heat Lamp, but are unable to rate it as it is still not working.
2. Would you recommend your purchase to friends or family? Why or why not?
Absolutely not. Never. Only to enemies.
3. Was there anything that could have been done to improve your shopping experience?
Almost everything.
The assembly manual is very difficult to follow due to poor image quality, badly written directions, and lack of coherent flow (steps not in order). Your estimated 1-2 hr assembly time turned in to 8 hours by a professional mechanic, and the product is still not working.
The product was missing parts when it arrived. It has taken multiple, lengthy phone conversations with disgruntled, unhelpful customer service representatives (they were uniformly terrible, but Starla stands out as the least knowledgeable and friendly) over an eight week (and counting) period. We still have not received all of the appropriate parts. We did get a replacement regulator, but are still awaiting an ignitor cord after being sent a new pilot in error when we requested the ignitor cord.
It would have been very helpful if someone had been able to recommend a professional to assemble or service or even to provide instruction. The customer service reps are not equipped to handle any assembly questions and only make the process more difficult by virtue of their rudeness.
This is a fairly complicated product, and consumers could use more in the way of basic information and support.
Click Here to see more reviews about: Stainless Steel Deluxe Residential Outdoor Heater (Stainless Steel) (93"H x 20"W x 34"D)
Chilly nights begone!Now you can bring the heat, any time you want it.The Deluxe Residential Outdoor Patio Heater is constructed from stainless steel and can warm up an area within a 20 foot circle.Stylish, durable, and powerful.The outdoor heater has a safety tilt switch with 100% shutoff and features a removable control panel and a sliding tank shroud.This heater has an engine capacity of 40000 BTU and uses a 20-pound LP tank.The multi-spark electronic ignition system is safe and convenient.Weighs 88 pounds.Perfect for your backyard patio.Order today and warm yourself up fast. Assembly level/degree of difficulty: Moderate.
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