Average Reviews:
(More customer reviews)Have a Smeg cooktop in my Costa Rica home. It is only 7 years old and already it is completely rusted out underneath. Pieces are falling off and the sparkers no longer work (I must have been zapped 20 times when they were going out). I'm at 4,500 feet elevation, not near the coast, so this corrosion problem would happen anywhere. I don't know what cheap metal they are using, but maybe someone at Smeg has heard of stainless steel?
Onto support. My "EuroHome" importer/dealer in Costa Rica was trying to buy some parts to fix this, but after 6 months of trying, suddenly declared that they no longer supports Smeg. I called 3 distributors in the US, listed on Smeg-USAs website. 2 had never heard of Smeg (Huh?) and the third refused to try to find parts for Smeg. So, not wanting to toss this expensive gas cooktop in the garbage, I called the GM of Smeg-USA. She absolutely refused to provide any assistance or value, but I was able to extract an email address of someone in Italy who supposedly could help. No response from Italy despite repeated emails nicely asking for assistance.
The Smeg is going in the garbage and I'll never even consider anything from them ever again.
Click Here to see more reviews about: Smeg Linear Design PTS727U5 28" Gas Cooktop with 5 Sealed Burners Including 2 Rapid Burners, Suspended Grates, Automatic Electronic Ignition and Safety Valves: Stainless Steel
Since 1988, Smeg has been present in Europe through its nine branches. Each one of them is strongly tied to the parent company which day by day feeds the branches with the ideas, history, and culture which make up their brand. Each branch, whilst autonomous, works in perfect harmony with the philosophy which has made Smeg's style unique. For more than 50 years, Smeg has been present in the international market with its products. Understated lines, perfect in their simplicity - this is what makes Smeg products refined and elegant, beyond the passing fads of fashion. It is an unmistakable style, shaped by the leading architects and industrial designers in the world who have undertaken original and exclusive projects. The engineering behind both their materials and their processes allow for the highest quality steel, which is rigorously selected, to be transformed into products which combine the highest levels of technology and design. Production, incorporating laser cutting facilities for steel, workshop at the avant-garde of mechanics, exhaustive fatigue testing of materials, and laboratories engaged constantly in research, all testify to Smeg's commitment to offer aspirational products destined to be durable and to last in time.
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