Average Reviews:
(More customer reviews)I've been a faithful FrancisFrancis user for years. I loved my X1, but it needed repairs. Since Francis Francis has been taken over by Illy, their customer service has become nonexistent, so I haven't been able to get the parts I need to fix it.
I was excited by the new iperespresso capsules, so I decided to go with the X7. The espresso is as good as advertised. But my wife and I each make a latte every morning. This machine, however, is very reluctant to switch modes between brewing and steaming. It's not uncommon to wait five minutes between pulling the shot and the machine deciding it's ready to steam the milk. This doesn't sound terrible, but the espresso is sitting out all this time, and I'm getting late for work.
The machine produces good results, especially the espresso. It's just frustrating to deal with the waiting. I've tried to contact the company to see if there was any sort of work around for this problem, but as stated above, FrancisFrancis's once wonderful customer service has dropped off the face of the Earth now that Illy runs things.
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Combining state-of-the-art technology with strikingly good looks, this easy-to-use espresso machine produces cafe-quality espresso, cappuccino, and other favorite coffee drinks from the comfort of home. Simply insert an Illy coffee capsule, which contains a 7-gram serving of pre-ground and tamped espresso, and the machine takes care of the rest--no need to learn how to measure, grind, or tamp. The unit provides a unique two-stage brewing process that ensures smooth, full-bodied and intensely aromatic coffee with long-lasting crema. First, the machine pierces the capsule, and then it injects hot water under ultra-high pressure into the grounds for optimal, uniform brewing conditions. The second stage forces coffee through a valve at the bottom of the capsule, mixing the espresso with air to produce a long-lasting layer of golden crema. Choose from dark roast, medium roast, and decaf capsules.
The machine also features a user-friendly control panel with oversized backlit buttons, helpful icons, and audible signals; a one-touch brewing cycle with an auto-stop function; and a steam wand for making cappuccino or for heating water to make tea, an Americano, or hot cocoa. Other highlights include a 40-ounce removable water reservoir, a brass boiler for thermal stability, a 15-bar pump, bronze fittings, pressure-resistant plastic pipes, and a cup warmer with a metal ring to keep cups in place. Decalcification solution and a detailed instruction manual are included. With a visually stunning design by Italian architect Luca Trazzi, the espresso machine measures 11 by 11 by 12-1/2 inches and carries a one-year warranty.
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