Average Reviews:
(More customer reviews)Purchased this dishwasher and installed it myself. It ran once then shut down. Called Bosch and they were mainly interested in informing me that I would have to pay if the problem was from the installation. Much to their disappointment, it was not. Service tech came out and said it was clogged with suds. We had used the FINISH detergent tablet that came with the dishwasher. The rep got it running and the next time we used it, the same thing happened. Rep returned and this time he found the real problem. There was an internal drain hose leaking, not installed correctly by Bosch. Rep said it would take 3-4 days to get the part, but that turned into 2 weeks. Called Bosch because it was taking so long and their "Customer Care" rep said there was nothing they could do, the repair shop would have to check with their distributor. Spoke to "Customer Care" rep supervisor a couple days later and they said I should have asked to speak to a supervisor the last time I called and they could have interceded in getting the part. Now why should I have to have asked for a supervisor? Bosch's Customer Care center doesn't CARE. In the meantime the part came in and was installed and the unit works fine now. However, we were without a working dishwasher for a month without so much as an apology from Bosch. The dishwasher does work well and is quiet and nice looking. On the down side, it's capacity is smaller than other brands and leaves water on the bottom of inverted cups.
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Bosch
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